CANCELLATION POLICY AT SLETTEN
General Conditions
* All prices include VAT and SERVICE CHARGE
* All prices are in Danish Kroner (DKK)
* Commercial cards, issued within or outside of EU/EEA and private cards issued outside EU/EEA, will be surcharged with a fee, which will be shown on your receipt. The fee rate may vary depending on the type of card and the country of origin.
* Unless else is mentioned, all dishes are served in starter size portions.
* We may require pre-payment of agreed menus and add-ons, when booking from outside of Denmark.
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No Show:
If you fail to show up to a reservation at the restaurant, your information will be registered as NO SHOW and you will receive a bill of DKK 500, – pr. absent guest. Your booking is not registered as deleted until we have confirmed the cancelation of your booking.
Cancellation must be made in writing to info@sletten.dk
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For groups of 8 to 20 guests, the following rules apply:
The final and binding number of guests must be given to us no later than 6 days before the event.
Cancellation thereafter may result in a claim for reimbursement of 75% of the agreed price per guest.
Groups of 8 people or more, are obligated to pre-order a fixed menu, no later than 3 days prior to arrival.
NO SHOW/Absence will be invoiced 100% of the agreed price per guest.
Cancellation must be made in writing to info@sletten.dk
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For groups over 20 guests, the following rules apply:
Cancelation:
No later than 6 weeks prior: Cancelation can be done free of charge until 6 weeks prior to the event.
Later than 6 weeks prior: Cancelation of the reservation later then 6 weeks before event date may result in a claim for reimbursement of 65% of the agreed price per guest.
However, certain services that can not be canceled from external suppliers will be invoiced 100% of the cost.
Later than 6 days prior: Cancellation later than 6 days before the event will result in a reimbursement of 75% of the agreed price per guest.
However, certain services that can not be canceled from external suppliers will be invoiced 100% of the cost.
NO SHOW/Absence will be invoiced 100% of the agreed price per guest.
Cancellation must be made in writing to info@sletten.dk
Reduction in number:
No later than 3 weeks prior: Reduction in number of guests up to 35% percent of the original number of guests booked for, can be done up to 3 weeks before the event. Reduction in number of guests later than 3 weeks before will result in a claim for reimbursement of 35% of the agreed price per guest.
Later than 6 days prior: Reduction in number of guests later than 6 days before the event will be invoiced 75% of the agreed price per guest.
NO SHOW/Absence will be invoiced 100% of the agreed price per guest.
Cancellation must be made in writing to info@sletten.dk
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Security deposit:
When booking the entire restaurant and when booking for more than 20 people, more than 3 months prior to the event, a deposit of 10% of the agreed price is paid before the reservation is finally valid.
NO SHOW/Absence will be invoiced 100% of the agreed price per guest.
