Privacy Policy at Restaurant Glassalen
Collection and Processing of Personal Data
At Restaurant Glassalen, we collect personal data only when it is relevant to our operations, and we will only process personal data if it is necessary for your interactions with our restaurant.
We always comply with all applicable legal requirements when collecting, processing, and using your personal data. Your information will only be stored as long as legally required or for as long as it remains relevant to the purpose for which it was collected.
Information We Collect
If you wish to purchase a product or service from us, we need to collect certain personal data to process the transaction and provide our services. We may also use cookies to track the contents of your shopping cart when using our webshop.
We may collect the following data:
• Name
• Email address
• Postal address
• Delivery address (if different from the postal address)
• Phone number
• Payment information
Restaurant Glassalen collects and processes your personal data when you:
• Visit our website
• Purchase our products
• Subscribe to our newsletter
• Leave a review of our website
• Book a table
Data Controller
The data controller responsible for collecting, processing, and using your personal data at formelfamily.dk/glassalen is:
• Restaurant Glassalen
• CVR number: 44917882
• Vesterbrogade 3, 1620 Copenhagen, Denmark
Legal Basis and Purpose of Processing
We collect your basic contact details (such as name and address) to deliver the product or service you have purchased. Your email address is collected to send order and delivery confirmations.
When you make a payment, we collect:
• Name
• Card details
• IP address
This payment information is used and stored only for transaction processing and fulfillment of the contractual agreement. Some of your payment data will be shared with Nets to facilitate the transaction, including the total purchase amount and billing information.
If you have given consent through our website or third-party platforms, we may use your email address for newsletters and digital marketing. You can unsubscribe at any time, and all newsletters include an unsubscribe link. If data processing is based on your consent, you have the right to withdraw it at any time.
If you decline to provide necessary personal data, we may be unable to complete your purchase or booking.
Your data (except for marketing-related email subscriptions) will be deleted five years after your last purchase or service transaction.
Third-Party Data Sharing
We do not sell your personal data to third parties, nor do we transfer your data to countries outside the EU, except for your email address, which may be stored on MailChimp’s servers outside Denmark.
If you leave a review of our website, your name and email address may be transferred to Trustpilot and/or Tripadvisor.
If you book a table via our website, your reservation details will be stored on Easytablebooking’s servers.
Our website is hosted by Shift IT ApS, and our payment system is managed by Nets, both of whom act as data processors. All personal data you submit on our website is stored in Shift IT ApS’ data centers.
Our newsletters are sent via MailChimp, and all personal data related to newsletter subscriptions is stored in MailChimp’s data centers.
We collaborate with external service providers to ensure the best possible service. These providers may, in some cases, process personal data on our behalf. They act strictly in accordance with our instructions and comply with legal data protection regulations.
We have data processing agreements with our external providers to guarantee compliance with all applicable data protection laws.
Your Rights
As a registered individual, you have several rights that we are committed to upholding:
• Access and correction – You have the right to request access to and correction of your personal data.
• Deletion of data – You may request that your personal data be deleted.
• Objection to data processing – You have the right to object to the processing of your personal data.
• Filing a complaint – You have the right to submit a complaint to a data protection authority.
If you no longer want us to process your personal data or wish to restrict its use, you can send a request to info@restaurantglassalen.dk.
